- To return a product for an exchange or full refund email us at firstname.lastname@example.org and you will be given a Return Merchandise Authorization (RMA) number and details for shipping.
- We cannot process or refund packages marked “Return to Sender.”
- Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
- Shipping charges and return shipping charges are not refundable in any case.
- To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is not allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
20725 NE 16th Ave STE A25
Miami FL 33179
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.